Zakupy Return Policy Page

Effective Date: 14-01-2024

Welcome to Zakupy! We strive to provide you with a seamless online shopping experience. If you are not entirely satisfied with your purchase, we're here to help.

1. Return Eligibility

1.1 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.2 Items that are not eligible for return include:

Perishable goods, such as food or flowers.
Personalized or custom-made items.
Intimate or sanitary goods, such as underwear or swimwear.
Hazardous materials, flammable liquids, or gases.
Gift cards.

2. Initiating a Return

2.1 To initiate a return, please contact our Customer Support team at [support@zakupy.com] within [number] days of receiving your order. Please provide your order number and a brief explanation of the reason for the return.

2.2 Our Customer Support team will guide you through the return process, including providing you with a return authorization and shipping instructions.

3. Return Shipping

3.1 Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.

3.2 We recommend using a trackable shipping service to ensure that your return is received.

4. Refund Process

4.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

4.2 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

5. Exchanges

5.1 If you need to exchange an item for a different size or color, please contact our Customer Support team to arrange the exchange.

5.2 Exchanges are subject to product availability.

6. Damaged or Defective Items

6.1 If you receive a damaged or defective item, please contact our Customer Support team immediately for assistance.

6.2 We may require photo evidence of the damage or defect for our records.

7. Contact Information

If you have any questions about our return policy, please contact our Customer Support team at support@zakupy.com

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