Zakupy Support Policy
1. Introduction
Welcome to Zakupy! We value our sellers and are committed to providing excellent support to ensure a smooth experience on our platform. This Support Policy outlines the guidelines and procedures for accessing support services.
2. Types of Support
2.1 General Inquiries
For general inquiries, sellers can contact our support team via email at [support@zakupy.com]. We aim to respond to general inquiries within [X] business days.
2.2 Technical Support
For technical issues related to the Zakupy platform, sellers can submit a support ticket through their seller dashboard. Our technical support team will investigate and address the issue promptly.
3. Support Hours
Our support services are available during the following hours:
- Monday to Saturday: 9:00 AM to 5:00 PM
- Sunday: Closed
Please note that support may not be available on public holidays.
4. Response Time
We strive to provide timely responses to all inquiries. The typical response time for general inquiries is [X] business days, and for technical issues, our team aims to respond within [Y] hours.
5. Support Channels
Sellers can reach our support team through the following channels:
- Email: support@zakupy.com
- Support Ticket: Available through the seller dashboard
6. What to Include in Support Inquiries
To expedite the resolution process, sellers should include the following information in their support inquiries:
- Seller ID
- Detailed description of the issue or inquiry
- Screenshots (if applicable)
- Any relevant order or product information
7. Escalation Procedure
If a seller is dissatisfied with the initial support response, they may escalate the issue by contacting [escalations@zakupy.com]. Our escalation team will review the matter and provide a resolution as appropriate.
8. Feedback
We welcome feedback from our sellers to continually improve our support services. Sellers can submit feedback through the seller dashboard or by emailing [feedback@zakupy.com].
9. Support Limitations
Please be aware that our support services may have limitations, and certain issues may require additional time for resolution. We appreciate your understanding and patience.
10. Updates to the Support Policy
Zakupy reserves the right to update or modify this Support Policy at any time. Sellers will be notified of significant changes, and continued use of the platform constitutes acceptance of the modified policy.
11. Contact Information
If you have any questions or concerns about our Support Policy, please contact us at support@zakupy.com
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Zakupy | A Trusted E-Commerce Destination in Pakistan Discover the Best Deals & Shop with Confidence.
